Systems in production, not just in staging

IT that stays correct
under real load.

Vylaris Technology is a focused IT partner for teams that can't afford a bad deploy — test automation, release management, and infrastructure built around the systems you already run.

24/7Release & incident coverage
0Tolerance for silent failures
1Team, start to ship
SBS_LOOKUP URS_ROUTE MERGED · OK
Built around your stack
Genesys / URS Salesforce AWS SQL Server AG Selenium / WebdriverIO CI/CD
What we do

Four disciplines, one release cadence.

Each of these usually lives in a different vendor. We run them together, so a fix in one doesn't quietly break another.

QA & test automation

Selenium and WebdriverIO suites that catch race conditions and null-data edge cases before they reach production, not after.

RegressionWebdriverIORace conditions

Release management

Defect review, regression scope, and rollback plans written before the deploy — not improvised during it.

Defect triageRollback plansChange windows

Cloud & infrastructure

AWS environment coordination — key rotation, IAM hygiene, and Always On Availability Group stability work, done on a schedule.

AWS IAMSQL Server AGKey rotation

Systems integration

Genesys call routing, Salesforce data flows, and the handoffs between them — mapped, tested, and monitored end to end.

Genesys URSSalesforceData handoffs
How we work

The same pipeline, every engagement.

A real sequence, not a sales funnel — this is the order your changes actually move through.

01

Assess

Walk the current stack and flag where failures are already happening quietly.

02

Build

Write the automation, scripts, or infra changes against your actual environment.

03

Validate

Regression pass, edge cases, and a rollback plan before anything ships.

04

Ship

Coordinated deploy with the DBA, QA, and release teams already looped in.

05

Monitor

Watch for the same failure pattern recurring — and close the loop if it does.

Recent work

A few problems we've closed out.

Anonymized by request — the pattern is what matters. Full case studies coming as engagements wrap.

ENTERPRISE CONTACT CENTER
Problem

Upstream account data was intermittently arriving as the literal string "null," causing calls to misroute under load.

Approach

Traced it to a race condition between account lookup and routing data pickup, then added a timing guard before handoff.

Outcome

Zero misrouted calls across the following three release cycles.

MULTI-TEAM DATABASE REFRESH
Problem

The DEV environment refresh had no written checklist, so DBA, Salesforce, and deployment handoffs were inconsistent every cycle.

Approach

Documented every pre-refresh, execution, and post-refresh validation step, with named owners at each stage.

Outcome

Refresh time cut roughly in half, with no missed validation steps since rollout.

PRODUCTION KEY ROTATION
Problem

A production AWS access key was discovered far past the organization's rotation policy, mid-cycle and unplanned.

Approach

Built a rollback-ready runbook mapping every business process the key touched before executing the swap.

Outcome

Rotated with zero downtime and no impact to client hierarchy, service channel, or dispatch operations.

About Vylaris

Small team, production-grade discipline.

Vylaris Technology was built on a simple premise: most IT problems aren't caused by missing tools, they're caused by handoffs nobody owns. We sit in the gap between QA, DBA, and deployment teams and make sure nothing falls through it.

We work as an extension of your existing team — not a black-box vendor — with the same runbooks, checklists, and rollback plans we'd want if it were our own production environment.

3core teams coordinated per release — QA, DBA, deployment
100%changes shipped with a written rollback plan
2enterprise platforms integrated — Genesys & Salesforce
1point of contact, start to finish

Have a release you don't fully trust yet?

Tell us what's breaking — or what you're afraid might break next quarter.